Our Policy
- Contact us
- Email- service@findchineseherb.com
- TEL & Whatsapp- +17752981317
- Any problem about the products when you get them, pls be feel free to contact us.
- If you have any other questions or want to buy but not find them in my store, please feel free to contact us. We will respond within one business day.
- Payment & Shipment
- --Our Payment Ways Are Paypal Or Credit and debit card payments.
- --After we get the confirmation of your payment, we will send out your items in During the week: 24h-72h. Over the weekend: the following Monday. For free shipping we will use Registered Post Air Mail,delivery time need about 15-25 business days. Some country may delay 1-2 weeks.
- --We do our best to provide quick service. However, as severe weather, Clean Custom, Holidays etc reason, sometimes unforeseeable delays can occur.
- --If it has been over 35 days since your payment date and it has not been received, contact us immediately, we will work quickly to locate the item and help solve it.
- Import duties
- --Taxes and charges are not included in the item price or shipping charges.
- --We will send your parcels as gift.
- Refund & Return
- WE HAVE A HASSLE-FREE 30-DAY MON EY-BACK GUARANTEE. IF YOU AREN'T TOTALLY SATISFIED WITH YOUR PURCHASE FOR ANY REASON, WE'LL GIVE YOU A FULL REFUND WITHIN 30 DAYS OF RECEIPT.
- Shop our products completely risk-free. If you're not 100% satisfied within 30 days of receiving your product, contact us to arrange a return. Once your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. You should use a trackable shipping service with shipping insurance. Have any questions about our hassle-free 30-day return policy? Feel free to contact us at any time.
- Guarantee
- We guarantee the item we sell as described. If you are not satisfied with any product that you bought from us, you can return it within 3 business days in original condition for the full refund excluding shipping fee.